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Frequently Asked Questions

You can ask as many as you like at no extra cost.

Our TurboTax experts include accountants (CPA—Certified Public Accountant) and tax experts who have an average of 10 years of experience.

Yes! Our TurboTax Online editions are perfect for Mac users because they run in the web browser of your choice.

Just schedule a date and time that’s convenient for you. Our tax expert will call you at the scheduled time slot and review your tax return with you in detail. But make sure you don’t leave your taxes to the last minute as our slots can fill up quickly.
We’ve updated our hours of operation to reflect the extended tax deadline.
During tax season (from February 24 to April 30), we’re open from 9 a.m. to 12:00 midnight ET, 7 days a week for English, and 9 a.m. to 9 p.m. ET for French.
During the deadline extension (from May 1 to May 31), we’ll be open from 9 a.m. to 9 p.m. ET, 7 days a week for English, and 9 a.m. to 6 p.m. ET for French.
On the day of the tax deadline (June 1), we’ll be open from 9 a.m. to 12:00 midnight ET for English, and 9 a.m. to 9 p.m. ET for French.
During our off-season (after June 1), both English and French hours of operation will be 9 a.m. to 6 p.m. ET, Monday to Friday.
SmartLook is a technology that lets you connect you with a live tax expert. It uses one-way video chat functionality where you can see the tax expert right on your screen, but they can’t see you. There’s no need to download any software and it’s available for free with TurboTax Live.
We have several experts on staff, and calls are routed to those who are available. While you may speak to different experts, we can guarantee that your return will be accurate and you’ll get the best outcome. We will answer all your questions so that you can file with confidence.
Our tax experts are here to do a full review before you file whether you have questions or not. We’ll go over your return line by line to make sure nothing was missed and you’re getting back every dollar you deserve.
TurboTax Self-Employed is likely the right product for you if you don’t need any help. If you choose TurboTax Live Assist & Review Self-Employed, you’ll have access to a TurboTax expert to answer any questions and review your tax return before you file.
Unfortunately, due to high demand we have sold out of our expert availability prior to the offer expiry date.